We operate an independent, traditional general practice committed to offering quality health care to our patients. We are proud to be fully accredited by AGPAL, the peak general practice accrediting body. In accordance with the government requirements we ask you to complete the ethnicity section on our practice registration form.

Consultations are by appointment. We attempt to keep to appointment times but sometimes we may run late due to emergencies taking priority, and we appreciate your understanding when this occurs.

A standard consultation is enough time to discuss one problem. If you have several issues, you will need to book a long appointment to allow your Doctor to address each of your concerns.

We are not a bulk-billing practice as we believe that we can offer a much better standard of service if we do not bulk-bill. We have set the current fees for 2017 as shown our fees page.

Consultations
As well as routine consultations, the following services are available:

  • Family planning, pap smears, pregnancy tests.
  • ECG.
  • Spirometry
  • Travel Vaccinations
  • Childhood Immunisations & 4yr old Health Checks
  • Insurance Medical Examinations
  • Diabetic clinics
  • Adult Health Assessments
  • Pre-Employment Medicals

Appointments
Consultations are by appointment, but urgent cases will be seen by the first available doctor. If an interpreter is required this can be organised for you.  In emergencies, ring 000 for an ambulance.

Cancellations
Please give at least 2 hours’ notice of any cancellations

After Hours
If you require medical care and the practice is closed please phone our after-hours service, National Home Doctor Service on 13 74 25

Home visits
Some doctors are available for home visits within a 3 Km distance from the practice. Visits are at the doctor’s discretion and are usually done at the end of the doctor’s list for the day.

Longer Consultations
Standard consultations are booked for fifteen minutes. Please book a double appointment for:

  • New adult patients
  • General check-up for men & women
  • Travel advice incorporating vaccinations
  • Mental Health problems
  • More than one issue to be addressed

Telephoning or emailing your doctor
Doctors may be contacted by phone during normal surgery hours. If the doctor is with a patient, a message will be taken and your call returned as soon as possible. Alternatively a practice nurse may be able to help you. Emails will be actioned as soon as practical; please email reception@crestwoodfp.com.au.

Reception staff are not permitted to advise you about test results.

Recall System
Our practice is committed to preventive care. You may receive a reminder notice, requesting you to make an appointment to see your doctor for a routine test or follow up.