We operate an independent, traditional general practice committed to offering quality health care to our patients. We are proud to be fully accredited by AGPAL, the peak general practice accrediting body. In accordance with the government requirements we ask you to complete the ethnicity section on our practice registration form.
Consultations are by appointment. We attempt to keep to appointment times but sometimes we may run late due to emergencies taking priority, and we appreciate your understanding when this occurs.
A standard consultation is enough time to discuss one problem. If you have several issues, you will need to book a long appointment to allow your Doctor to address each of your concerns.
We are not a bulk-billing practice as we believe that we can offer a much better standard of service if we do not bulk-bill. We have set the current fees for 2017 as shown our fees page.
As well as routine consultations, the following services are available:
Consultations are by appointment, but urgent cases will be seen by the first available doctor. If an interpreter is required this can be organised for you. In emergencies, ring 000 for an ambulance.
Please give at least 2 hours’ notice of any cancellations
If you require medical care and the practice is closed please phone our after-hours service, National Home Doctor Service on 13 74 25
Some doctors are available for home visits within a 3 Km distance from the practice. Visits are at the doctor’s discretion and are usually done at the end of the doctor’s list for the day.
Standard consultations are booked for fifteen minutes. Please book a double appointment for:
Telephoning or emailing your doctor
Doctors may be contacted by phone during normal surgery hours. If the doctor is with a patient, a message will be taken and your call returned as soon as possible. Alternatively a practice nurse may be able to help you. Emails will be actioned as soon as practical; please email firstname.lastname@example.org.
Reception staff are not permitted to advise you about test results.
Our practice is committed to preventive care. You may receive a reminder notice, requesting you to make an appointment to see your doctor for a routine test or follow up.
We always welcome comments and suggestions regarding the care you receive at this practice.
Our practice ensures the confidentiality of all patients’ personal health information according to the RACGP Code of Practice for the Management of Health Information in General Practice.